Video Eyes, LLC

Position Profile

Position Title: Account Manager FLSA: Exempt

Reports To: Operations Manager

Key Role: Oversee all apartment video shop accounts.

Key Responsibilities:

Serve as primary client contact for all apartment clients.
Review program with client.
Plan and prepare the program, inputting units/assignments into database and confirming shopper resources, communicating needs to Recruiter.
Create and maintain detailed account records for duration of all projects.
Track all client locations as units open/relocate/close/change names.
Schedule regular video/written shop assignments using Zeus database.
Use Apollo/Zeus to track assignment scheduling and confirm that video projects are completed in a timely fashion.
Monitor video shopper progress, follow up with and coach shoppers throughout process, reschedule when needed.
Work with clients to continually improve their mystery shopping programs and processes.
Continually review final video products for quality purposes.
Provide client with weekly progress updates.
After project completion, review program success and cost effectiveness with supervisor and client.
Other duties as assigned by supervisor.

Experience: 1-2 years as an apartment leasing agent/consultant, or apartment property manager/assistant manager is required.

Associated Knowledge/Skills/Abilities

Ability to work independently and to schedule time and resources effectively.
Refined attention to detail.
Ability to communicate effectively verbally and in writing, including email.
Ability to problem-solve and find creative solutions to unexpected problems using available resources/ flexibility to deal with unplanned events.
Demonstrated proficiency with MS Office applications including Excel and Outlook.
Ability to manage multiple projects at different stages of completion within a deadline-driven environment.

December 2005

To submit your resume', please email the Director of Human Resources, Gail Maas